In response to legislative mandates calling on educational institutions to become more accountable for monies spent, a number of community colleges in California have implemented research and data collection models to help them answer state and local questions about institutional effectiveness. However, there is a significant difference between…

This exploratory investigation of the process of defining the information needs of computer users and the impact of that process on information retrieval focuses on communication problems. Six sites were visited that used computers to process data or to provide information, including the California Department of Transportation, the California…