In fall 2019 the Access Services and User Engagement librarians at the Woodbury University Library undertook to identify campus library marginal and nonusers among faculty and students. We administered an online survey and conducted follow-up, one-on-one interviews in an effort to understand: (1) Why some Woodbury community members visit the…

Journey mapping, a method of collecting data that illustrates individuals' paths toward a specific goal, was originally developed for use in retail/customer service environments. Much of the literature describes its application in examining customer behavior when navigating merchants' Websites, allowing researchers to examine the effectiveness,…

The King Library in San José, California, is a unique combination of academic and public library. It serves the diverse populations of the City of San José and San José State University (SJSU). This article provides analysis of data collected in a study on the concept of "library as place" and SJSU students' sense of belonging toward the…

Google Scholar and academic library discovery systems are both popular resources among academic users for finding scholarly information. By conducting an online survey with 975 users from more than 20 public research universities across the United States, this study comparatively investigates how and why academic users use these two resources.…

This article reports a librarian's collection development efforts to support her institution's first independent doctoral degree (Ed.D., Educational Leadership) via a citation analysis comparing information usage by education doctorate dissertation authors from six peer institutions nationally. This analysis is part of a long-term examination of…

Science researchers at the University of California Santa Cruz were surveyed about their article database use and preferences in order to inform collection budget choices. Web of Science was the single most used database, selected by 41.6%. Statistically there was no difference between PubMed (21.5%) and Google Scholar (18.7%) as the second most…

This study represents a market analysis of the needs, habits and desires of business firms concerning their acquisition and utilization of the information required in their work in order to improve public library services to business and industry through cooperative library action. The key recommendations were: the public library should be the…

The Metropolitan Cooperative Library System in California is a group of 17 autonomous community libraries which have joined together to provide better services to their patrons. This survey of the reference resources and services of the system was conducted by personal interviews at each of the member libraries. The focus is upon reader oriented…

A sparsely populated, agricultural area, San Benito County (California) provides library services in conjunction with the Hollister city library and in cooperation with the San Juan Bautista city library. Financing comes from the county general fund. There are no written goals or policy statements and no professionally trained librarians. As…

A study was conducted of three key availability characteristics of material at the University of California (UC), Berkeley library system: (1) status of materials, (2) time required to obtain them, and (3) their location. These characteristics were examined in light of interlibrary loan criteria set forth in a major report on library cooperation…

To explain why member libraries were failing to fill interlibrary loan requests, this study surveyed 26 public, school, community college, university, and special libraries throughout the Cooperative Information Network (CIN). The study was designed to discover: which libraries were chosen for loans, how soon patrons wanted loan information, how…

Special libraries in Southern California and the San Francisco Bay Area who were members of the University of Southern California (USC) School of Engineering Industrial Associate program were surveyed on their use of the USC program and other similar programs. The questionnaire was designed to discover the attitudes and needs of the Industrial…

Ten percent of the registered voters of Camarillo, California were surveyed by questionnaire to determine what personal factors were correlated with knowledge of library services and facilities. Thirty per cent (357) of the returns were tabulated, with findings that knowledge about the library and use of it were highly related, and that occupation…

This study was conducted to determine how library users in California say library use helps them. While most library effectiveness studies infer effectiveness by looking at the movement of materials or reports of user satisfaction, this study proceeds from the assumption that libraries need to know how library use helps in user terms. The study…

The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station "Information Commons" had bolstered overall library use. At first it was anticipated that the…