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Bezanson, William R. – Innovations in Education and Training International, 1995
Discussion of performance support focuses on Canada's Bell-Northern Research's views of embedded performance support systems. The establishment of a corporate center of excellence for performance support system (PSS) development is explained; a pilot project is described; and a business case showing the benefits of implementing a PSS is presented.…
Descriptors: Case Studies, Computer System Design, Corporations, Foreign Countries