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| Library and Information… | 2 |
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| Reports - Research | 2 |
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Peer reviewedMittermeyer, Diane – Library and Information Science Research, 1989
Describes a study that (1) compared the amount of professional input into the decision-making process between board administered and municipally integrated public libraries, and (2) examined the relationships between levels of centralization (participation in decision making and hierarchy of authority), complexity (occupational specialties,…
Descriptors: Comparative Analysis, Foreign Countries, Governing Boards, Librarian Attitudes
Peer reviewedHebert, Francoise – Library and Information Science Research, 1994
Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…
Descriptors: Comparative Analysis, Correlation, Evaluation Criteria, Evaluation Methods
