This article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations…

This study of library requirements for a new circulation system is organized into three sections: (1) items required for initial implementation in July 1982; (2) items relating to notice generation and activity statistics, with implementation expected by fall 1982; and (3) items provided in the system as initially implemented, with additional…

This report discusses the implementation of DOBIS, an online, integrated library system run on a shared-use mainframe computer, at the British Columbia Institute of Technology (BCIT) Library during 1984 and 1985. General information about BCIT, the library, and DOBIS is provided, and the project background is discussed. An overview of the…

Discusses need to consider political context of decision-making process and describes how cost data were presented to obtain management approval for implementation planning for integrated online acquisitions and fund accounting system involving Simon Fraser University, University of British Columbia, and University of Victoria. Cost, budget, and…