Through the use of the Program for International Student Assessment's (PISA) Global Competence results, the Economic Intelligence Unit's (EIU) Democracy Index ratings, and centralization-decentralization spectrum rubrics, this dissertation shows the association between level of democracy and education system, and the association of these variables…

This article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations…

With the growth rate of online learning outpacing traditional face-to-face instruction, universities are beginning to recognize the importance of strategic planning in its development. Making the case for online learning requires sound project management practices and an understanding of the business models on which it is predicated. The objective…

This book is designed to help people who want to know whether distance education is useful for them. It suggests what questions to ask in considering whether distance education makes sense in a particular context and examines the different ways in which it can be organized. Chapter 1 considers who it can teach, what it can be used for, and how…

This article is a descriptive overview of one aspect of the history of Quebec's Tele-universite (TU). This case is used to unveil the inter-organizational and political tensions which may accompany the somewhat difficult development of a distance education model. Teleuniversite was created in 1972 as an experimental project by the Universite du…

Findings of a task force on introduction of a school governance system for Manitoba's (Canada) francophone minority population are reported. The document outlines the background--i.e., the Canadian context--of this report, principles and procedures, the resulting recommended structure for governance, and suggestions for addressing such issues as…