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Detlor, Brian

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Reports - Research	2
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Canada

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Utilizing Web Information Systems for Organizational Knowledge Work: An Investigation of the Information Ecology and Information Behaviors of Users in a Telecommunications Company.

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Detlor, Brian – 1999

This paper outlines a detailed research investigation of Web information systems (WIS), such as intranets, extranets, and the World Wide Web, and their capacity to facilitate organizational knowledge work. The objective was to conduct a case study evaluation of WIS usage that examines the information needs and uses of major sets of users and the…

Descriptors: Behavior, Computer Networks, Computer System Design, Corporations

Leveraging the Corporate Library through Web User Training.

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Detlor, Brian – 1999

Recently, increasing reliance on Web technology by end-users in organizations has encouraged corporate libraries to provide Web user training. To understand the effects of this new service, a case study was conducted on 17 participants at a large Canadian utility company. After an initial questionnaire, participant usage of the Web was…

Descriptors: Behavior, Computer Literacy, Computer Networks, Corporate Libraries