Online library services have been mostly available uniquely in English. To serve the diverse communities that uses library services, a growing number of libraries have been investigating the ins and outs of offering virtual reference in languages other than English. Developing this kind of service in languages spoken by various library user groups…

Short on funding and IT staff, a Western Canada library struggled to provide adequate public computing resources. Staff turned to a Linux-based solution that supports up to 10 users from a single computer, and blends Web browsing and productivity applications with session management, Internet filtering, and user authentication. In this article,…

Description of a Canadian research and development project that involved the development of a library information system which would satisfy the needs of a variety of libraries focuses on the technological aspects of the system. Data manipulation is discussed, software is described, standards are considered, and customer requirements are examined.…