Educational needs assessments (hereafter NAs) are inattentive to cost considerations and are frequently dominated by elite stakeholder groups. In this article I make a case for adopting a cost-utility approach, illustrating the argument with data generated in a NA of central library services in a Canadian school district. Using survey data from…

This study uses virtual reference transcripts for which patrons completed exit surveys to seek any correlations between user and librarian satisfaction within virtual reference transactions. By analyzing transcripts with a focus on three elements-technology performance, preferred reference practices, and the demonstrated communication levels of…

This paper attempts to provide a contextual study of CILA--Centro Interamericano de Libros Academicos--a new scheme for the distribution of scholarly books in the Americas. Because of the scheme's peculiar relevance to the needs of Canadian academic libraries, the status of Latin American studies and relevant library collections in Canada are…

This assessment of ten existing academic library instruction programs in the United States and Canada investigates administrative and staff support, instructional methods, and program impact as an aid to writing a guide to academic library instruction programs. A representative sample of ten library instruction programs was selected on the basis…

The report provides an overview of the findings, analysis, and conclusions of the external evaluation of the effectiveness of Alberta Education Library Services conducted between September 1985 and March 1986 under the guidance of the Library Services Evaluation Steering Committee (Phase 2 of the evaluation and planning process initiated in 1985…

This description of the Extended Campus Program offered at the University of Alberta that allows remote students to meet residency requirements for a Master of Education degree emphasizes the use of electronic communication to provide access to library resources, staff services, and computerized databases. Evaluations of the program are provided.…

Correspondence, survey, and group interview data were combined to investigate the nature and consequences of participatory evaluation activities in a medium-sized school district (48,000 students) in Simcoe County in Ontario (Canada). The study focused on the dynamics, supporting conditions, and consequences of internally conducted participatory…

The report presents the findings, analysis, and conclusions of the external evaluation of the effectiveness of Alberta Education Library Services conducted between September 1985 and March 1986 under the guidance of the Library Services Evaluation Steering Committee (Phase 2 of the evaluation and planning process initiated in 1985 to clarify the…