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Aha Moments and Continued Confusion: An Analysis of Threshold Concepts through Student Reflections in the ACRL Framework
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Eva, Nicole C.; Rocca, Marissa S.; MacKay, D. Bruce – College & Research Libraries, 2021
With the advent of the ACRL Framework for Information Literacy for Higher Education in 2015, librarians everywhere have tried to adapt their existing information literacy sessions to incorporate the revised concepts. This article discusses how the librarian responsible for a series of four labs in a first-year course reformed the lab content…
Descriptors: Foreign Countries, College Freshmen, Information Literacy, Fundamental Concepts
Service Quality: An Unobtrusive Investigation of Interlibrary Loan in Large Public Libraries in Canada.
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Hebert, Francoise – Library and Information Science Research, 1994
Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…
Descriptors: Comparative Analysis, Correlation, Evaluation Criteria, Evaluation Methods
Access Services: Organization and Management. SPEC Kit #179.
Steel, Virginia, Comp. – 1991
This Systems and Exchange Center (SPEC) kit begins with a summary by Virginia Steel of the findings of a survey of Association of Research Libraries (ARL) member libraries that was conducted in 1991 to determine the prevalence of the organizational model of access services--i.e., a department or division responsible for the services and operations…
Descriptors: Academic Libraries, Administrative Organization, Foreign Countries, Higher Education