Online library services have been mostly available uniquely in English. To serve the diverse communities that uses library services, a growing number of libraries have been investigating the ins and outs of offering virtual reference in languages other than English. Developing this kind of service in languages spoken by various library user groups…

To help understand the trends, strategies, structure, and new skills that will be required by the information professional in this changing global environment, this paper examines the future of the library and information profession and the impact that information technology is having on the discipline. The paper focuses on the online delivery of…

Examines the readiness of depository libraries in Canada to adopt new technologies for disseminating government publications. Findings are reported on current use of different publication formats, type of help sought by users, staff skills and training needs, adequacy of physical and financial resources, support from governing bodies, and…