This manual outlines the program used by McGill University's McLennan Library to train new staff members in reference desk services. Relying heavily on the principles of learning by example, the training program embodies on-the-spot demonstration techniques which are included in two phases: initial training and further training. One week in…

Internationalization is an increasingly important issue in higher education around the world. "Global education can no longer be viewed as a secondary consideration; we must recognize that it is central to developing graduates who can cope effectively with the modern, interdependent world" (Wood, 1991). While universities and colleges…