The days of top-down communication and controlled internal messages at a library organization are--or should be--behind us. Modern libraries must be fluid and flexible organizations with equally nimble internal communication infrastructures in place to keep up with the fast-paced environments that have been created in these organizations. As is…

Through assistive technology, individualized support, and community-based activities, the Inclusive Libraries Initiative is increasing the capacity of rural libraries in Northeast Alberta to attract and serve patrons with disabilities, particularly developmental disabilities. Local public libraries are important natural supports for adults with…

Online library services have been mostly available uniquely in English. To serve the diverse communities that uses library services, a growing number of libraries have been investigating the ins and outs of offering virtual reference in languages other than English. Developing this kind of service in languages spoken by various library user groups…

Short on funding and IT staff, a Western Canada library struggled to provide adequate public computing resources. Staff turned to a Linux-based solution that supports up to 10 users from a single computer, and blends Web browsing and productivity applications with session management, Internet filtering, and user authentication. In this article,…

Presentations on NCIP (North American Collections Inventory Project) program developments and future program directions are combined with business meeting minutes in this report from the Association of Research Libraries (ARL). The text of remarks presented as part of a panel discussion on the program theme includes: (1) "Development and Use…