A survey was undertaken of residents within 300 km of Queen's University (Ontario) who would have an interest or stake in the Master of Education program to assess the needs for the program. Population strata were identified as: past and present students, employers of students and graduates, academic staff and faculty, and potential students.…

Canadian financial services organizations, and retail banking in particular, are changing rapidly due to the spiraling costs of labor, the influence of computers, and global competition. These changes are especially affecting bank tellers, who will need new skills to adapt to the changing workplace. To develop a timely and relevant training…