This chapter features a recent conversation with Dr. Arnold J. Love, a long-time proponent of internal evaluation and one of the most cited internal evaluation authors. In 1983, Love edited the first issue of "New Directions for Program Evaluation" on the topic of internal evaluation. He is the author of the book "Internal…

Evaluation reports produced in the Canadian Department of National Defense have been subject to peer assessment since 1972, but the evaluation literature contains little evidence to support the practice. Peer assessments are used to ensure that standards have been met, to correct errors, and to gain insight from reviewers. (Author/SLD)

The Canadian Evaluation Society explored the benefits that can be attributed to program evaluation, the outputs necessary to achieve those benefits, and the knowledge and skills needed to produce outputs. Findings, which articulate benefits, outputs, and skills, can be used by evaluation organizations to support advocacy and professional…

Results of a survey of 564 Canadian and American evaluators and evaluation project descriptions provided by a subsample of 348 evaluators indicate that evaluators support a utilization-focused, stakeholder service orientation and think that maximizing evaluation use is a primary responsibility of evaluators. (SLD)

Several issues have arisen from evaluations of inservice education programs in British Columbia: why evaluate and whom to survey; how can much emerge from evaluations that do not meet even the simplest cannons for effective evaluation; and how will evaluation results be used. Evaluators now need to improve their craft. (DC)

Utilization should be defined according to the evaluation approach used and the purposes established for it. By developing a matrix that includes the dimensions of utilization and the various evaluation approaches, it is possible to plan and conduct evaluations that increase the likelihood of the desired type of utilization. (Author/LC)

Based on experiences in conducting program evaluations for the Canadian Federal Government, an evaluator addresses reconciliation of the information needs of managers and accountability. External and internal accountability are covered. Using the perspectives of both line managers and senior managers, means of resolving pertinent issues are…

The evaluation of second language programs is an educational task with profound potential for improving pedagogical practice. Evaluators who educate perform more than just a "service" function by helping people to learn, develop themselves, and refine their abilities to work more effectively. (CB)

A "policy communities" framework is proposed to explain why three evaluations of home care and services for the elderly in Quebec (Canada) either influenced, or failed to influence, policymaking in the area. It is suggested that program evaluation strategies should reflect the political context of the evaluation. (SLD)

A four-step procedure is described for using evaluation to contribute to the knowledge that intake staff need to assign clients to treatment programs. The procedure is illustrated with data from the evaluation of a professional development program delivered to 35 teacher consultants in Ontario (Canada). (SLD)

Graduate students in a program evaluation class carried out small case-study evaluations, and examined the participants' reactions to the evaluation report. The programs included an experimental high school drama course, a high school music apprenticeship program, and a sixth grade computer course on problem solving. There were three phases of…

The ways in which a rating scale developed for problem-based medical curricula provides information that is useful in the area of curriculum reform were demonstrated in a study involving 95 first-year medical students at the University of Sherbrooke in Quebec (Canada). The rating scale, based on the theory of problem-based learning of W. H.…

This document reports on a study designed (1) to develop a plan for school improvement using information obtained from an attitude survey, (2) to examine the implementation of the plan, and (3) to evaluate the results to determine if improvements had occurred. Attitude surveys were conducted of students, parents, supporters, and staff in the…

This guide, which is intended for volunteer literacy programs in Alberta, Canada, details a four-step process for evaluating volunteer literacy programs and using evaluation results for program development. The guide begins with an introduction, underlying principles and assumptions, and a glossary. Sections 1-4 detail the steps of the process,…