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Oud, Joanne; Genzinger, Peter – Journal of Access Services, 2016
This article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations…
Descriptors: Library Services, Organizational Change, Library Administration, Administrative Organization
Pick, Paula – 1985
This report discusses the implementation of DOBIS, an online, integrated library system run on a shared-use mainframe computer, at the British Columbia Institute of Technology (BCIT) Library during 1984 and 1985. General information about BCIT, the library, and DOBIS is provided, and the project background is discussed. An overview of the…
Descriptors: Academic Libraries, Cataloging, Developed Nations, Foreign Countries