Describes the systematic approach used by the training department of the Canada Trust Company to develop a training program for operators of the new terminals for the online banking system to which the bank was converting, the Canadian On-Line Financial Information System (COFIS). (JD)

Instructional development, a systematic way of applying standards of critical thought to the design of instructional materials and programs, is advocated for its potential contribution to consistency of instructional purposes and actions, adaptability, and internal accountability. Steps in the systematic method, the evaluation problem, and choice…