In this article, the authors share how cloud-based applications, such as Google Calendar, Wikidot, Google Docs, Google Sites, YouTube, and Craigslist, played a big part in the success of their plan of implementing a technology training program for customers and employees. A few years ago the Denver Public Library, where the authors work, developed…

Since launching its first website in 1997, the Arapahoe Library District (ALD) has constantly looked at ways to review and renew this vital tool for patrons. This article focuses on the process of redesigning the ALD website--the steps taken and decisions made in order to create a site that incorporates interactive elements and patron input and…

Despite lower attendance than in the past and blustery, cold weather, the American Library Association's Midwinter Meeting in Denver in January offered lots of news from industry vendors and lots of opportunities to discuss important issues and trends. In this report, the author highlights some of the most important product announcements with a…

Blogging offers an alternative and sometimes superior way to communicate with library patrons. It provides an opportunity to speak more directly to them, and it does so in a manner that is more comfortable and convenient for all involved. A library's Web site may be the only interaction that patrons have with the organization, so it makes sense to…