The overall purpose of this study is to explore the creation and implementation of competency models in higher education masters level preparation programs. The study answers five research questions. Why and how did two higher education preparation programs create a professional competency model for the graduate students in the program and what…

Most campuses, recognizing the important role that student services play in learner success and retention, have a full range of student services in place to support their on-campus learners. Yet, many have failed to provide the same level of service to their off-campus learners who cannot come to campus. All students deserve access to a full array…