At least since the early 1990s, academic libraries have been merging Circulation and various other related functions into a single department typically labeled "Access Services." In many cases, however, that merger has proven to be administrative rather than functional, with minimal integration of common workflows. This article describes…

A study was performed for the Colorado State Library to assess the current status of resource sharing--i.e., interlibrary loan (ILL), reference referral, and document delivery--among Colorado librarians, for the purpose of creating a benchmark for evaluating current services and for making recommendations for improvements in these areas. Four…