Recent research has shown mixed-mode surveys are advantageous for organizations to use in collecting data. Previous research explored web/mail mode effects for four-contact waves. This study explores the effect of web/mail mixed-mode systems over a series of contacts on the customer satisfaction data from the Florida Cooperative Extension Service…

Background/Context: In order to develop effective strategies for retaining able and committed teachers, it is important to understand how new teachers experience their work with their colleagues. A previous qualitative study conducted by the authors and others presented a conceptual framework for understanding new teachers' experiences of the…