The author, a digital access architect in the information systems department of the Orange County Library System in Florida, was given the challenge of creating a library mobile app around the 2009 holiday season. At that time, Sheri Chambers, digital content manager in the information systems department, and Debbie Moss, assistant director of the…

Describes the provision of library instruction and reference services to students enrolled in distance learning courses at 73 Florida-based colleges and universities by the Florida Distance Learning Reference and Referral Center (RRC). Explains the use of chat software which allows real-time virtual reference assistance that supplements email,…

Finding the perfect vendor partner for any campus initiative takes more than patience and planning; it takes an open mind. In the case of the two institutions and their software initiative leaders profiled in this article, a careful assessment of need--coupled with a good deal of out-of-the-box thinking--led to innovative approaches to vendor…