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Viggiano, Rachel; Ault, Meredith – Information Technology and Libraries, 2001
Describes the provision of library instruction and reference services to students enrolled in distance learning courses at 73 Florida-based colleges and universities by the Florida Distance Learning Reference and Referral Center (RRC). Explains the use of chat software which allows real-time virtual reference assistance that supplements email,…
Descriptors: Computer Software, Distance Education, Electronic Mail, Higher Education