Thanks to intelligent solutions, schools, colleges, and universities no longer need to manage user account life cycles by using scripts or tedious manual procedures. The solutions house the scripts and manual procedures. Accounts can be automatically created, modified, or deleted in all applications within the school. This article describes how an…

For the past couple of decades, customer relationship management has been quietly establishing itself as the way everybody does business. Migrating to the education community only in the past five years or so, it has acquired a more genteel transcription of its acronym: constituent relationship management. However one decodes the letters, CRM is…

This paper examines the administrative uses of the microcomputer, stating that high performance educational managers are likely to have microcomputers in their organizations. Four situations that would justify the use of a computer are: (1) when massive amounts of data are processed through well-defined operations; (2) when data processing is…

The evaluation report examines the Dade-Monroe Multiagency Network for Severely Emotionally Disturbed (SED) Students, a 3-year regional (Florida) project to improve education, mental health treatment, and residential services for this population. The program's main components--a regional case management system, a computerized information system,…

Support for Teachers Enhancing Performance in Schools (STEPS) is a World Wide Web and CD-ROM electronic performance support system (EPSS) designed for preK-12 and preservice educators to assist in designing and developing lessons, units, or curricula; this tool was developed around school reform and accountability initiatives in Florida. To…