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Direct linkTodorinova, Lily; Huse, Andy; Lewis, Barbara; Torrence, Matt – Public Services Quarterly, 2011
Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…
Descriptors: Interviews, Reference Services, Library Services, Decision Making
Download full textGross, Melissa; McClure, Charles R. – 2001
The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…
Descriptors: Information Management, Information Networks, Information Services, Information Technology
