The Digital Initiatives department at Miami University, like most digital initiatives and special collections departments, has a large number of rich digital image collections, stored primarily in a third-party database. Typically, these databases are not findable to the average Web user. From a desire to expose these collections to the wider Web…

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…