Sense-making theory involves a sociological/communications science approach to the need of students to make sense of their environment and the information they are seeking to find. With many digital resources to choose from, non-traditional students often have difficulty finding the best resource for their assignments, opting for the easiest path…

The University of Florida Libraries took the opportunity of remodeling its Humanities and Social Sciences library to conceptualize the design of an info commons area for the new building. An Info Commons Concept Team was formed and charged with this task. The team used site visits, surveys, focus groups, and interviews to determine the needs of…

Introduction: This study investigated unmonitored referrals in a nationwide, collaborative chat reference service. Specifically, it examined the extent to which questions are referred, the types of questions that are more likely to be referred than others, and the level of user satisfaction with the referrals in the collaborative chat reference…