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Public Libraries

Author

Tour, Debra E.

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Guides - General	1
Journal Articles	1
Reports - Descriptive	1

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Florida

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Quest Line (Telephone Reference): A Different Approach to Reference Service.

Peer reviewed

Tour, Debra E. – Public Libraries, 1998

Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)

Descriptors: Databases, Flow Charts, Library Services, Program Descriptions

Guidelines for Assisting Districts in Planning and Implementing Early Childhood and Basic Skills Development Programs, 1975.

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Florida State Dept. of Education, Tallahassee. – 1975

A summary of requirements and provisions of early childhood and basic skills programs and a framework for and the requisites of thorough and systematic planning which can be held accountable for what the student learns are provided in this document. A plan that clearly establishes criteria for what needs to be done and why, the actual planning…

Descriptors: Administrator Guides, Basic Skills, Coordination, Demonstration Programs