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Tour, Debra E.

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Quest Line (Telephone Reference): A Different Approach to Reference Service.

Peer reviewed

Tour, Debra E. – Public Libraries, 1998

Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)

Descriptors: Databases, Flow Charts, Library Services, Program Descriptions

Silver Summer Scrapbook. 1993 Florida Summer Library Program.

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Florida Dept. of State, Tallahassee. Div. of Library and Information Services. – 1993

This manual is a compilation, update, and rejuvenation of 10 of the previous themes from Florida's Summer Library Program, published to commemorate the 25th year of summer library programs in the state. The program is designed primarily for school age children, aged 6 through 12 years, to encourage library use for leisure and continued learning…

Descriptors: Annotated Bibliographies, Audiovisual Aids, Children, Childrens Libraries