This paper summarizes a comparative study of the impact of market and technological changes on human resources in banks and insurance companies in five countries: France, Germany, Japan, Sweden, and the United States. The research was organized around case studies of changes in 12 firms--9 banks and 3 insurance carriers. The paper discusses the…

Case studies of five French firms illustrate the impact of new work technologies on training. Liquid Corporation has embarked on changes in production technology in response to market needs. Four aspects of the change process are as follows: creating the climate for change, selecting operators, defining new training requirements, and training for…