The purpose of this study was to investigate the impact of TRIO Student Support Services (SSS) on academic performance of non-traditional students and perceived experiences of its recent graduates at a public state college in Georgia. A mixed-methods design was employed for data collection including (1) year-to-year retention rates of 480 SSS and…

One challenge facing faculty and staff at higher education institutions, and particularly those with an access mission, is understanding and supporting their students in a holistic manner. Organizations with a high proportion of traditionally at-risk students must balance resource demands with providing the intensive teaching and advising models…

Artificial intelligence (AI) technology is becoming the basis for business. Most businesses use it to improve the customer experience. The education community is just beginning to find ways to successfully implement AI for staff and students. Artificial Intelligence should be leveraged to create a better student experience. For example, Elon…

This phenomenological study examined how student affairs professionals learn advocacy skills and what they learn in their education on this topic. Findings based on 22 interviews show participants felt underprepared by their graduate programs for the myriad challenges involved with advocating for students. Findings indicate participants found…

This article examines undocumented/DACAmented status competency (UDSC) centered on the awareness, knowledge, and skills necessary for higher education institutional agents to support undocumented and DACAmented students. Forty-five community college professionals from four states (California, Connecticut, Georgia, and Wisconsin) were interviewed…

Assessment training, inclusive of design, methodology, and effective reporting, has become a topic of increased interest in student affairs, most recently articulated by calls for competency (Bresciani and Todd, 2010) reemphasizing existing curricular standards (Council for the Advancement of Standards in Higher Education [CAS], 2002). Providing…

This quantitative research study was designed to examine the relationship between system resource allocation patterns and student achievement, as measured by eighth grade Criterion-Referenced Competency Test (CRCT) mathematics, eighth grade CRCT reading, eleventh grade Georgia High School Graduation Test (GHSGT) mathematics, eleventh grade and…

Ever since the first customer relationship management (CRM) tools found their way onto North American campuses around 2002, higher education administrators have cringed at the mention of the word "customer," preferring to substitute "constituent" for the more sales-driven term. Yet, with competition for qualified candidates…

Thirteen focus groups with a total of 53 postsecondary students with disabilities and 14 focus groups with a total of 72 personnel from student service offices on campuses nationwide identified access problems encountered by students with disabilities in these offices and potential solutions to these problems. Students shared experiences in which…

This article presents results of a racial/ethnic climate study conducted at Georgia State University (GSU). The study was designed to assess undergraduate student perceptions of the university's racial/ethnic climate. This included assessing student's overall level of satisfaction, satisfaction with GSU services and facilities, experiences with…

In higher education, convergences occur when academic affairs and student affairs find common ground and partner to promote student learning. Such a moment occurred at North Georgia College and State University (NGCSU) when the associate dean of students made an appointment with the new executive director of institutional effectiveness to discuss…

This chapter describes the planning, development, testing, and implementation of Georgia Tech's online career portfolio, as well as the challenges associated with adaptation of the program.

Because of advances in psychotropic medications, psychiatric rehabilitation methods, the implementation of civil rights legislation, and empowerment movement of consumers with psychiatric disabilities, students with mental illnesses are increasingly able to access and complete higher education. Disability services offices on college campuses can…

This article describes criteria developed by the three Georgia Learning Disorder Centers to determine eligibility for services of college students with learning disabilities. Five definitions for learning disability in adolescents and adults are compared. The specific criteria used by the centers are detailed, as are criteria for accepting outside…

Hispanics are the fastest-growing ethnic population in the United States. This chapter presents demographic projections for higher education and discusses the role of the transfer function in community colleges. Two notable transfer programs are highlighted. (Contains 1 table.)