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Angelos Angelakis; Petra Inwinkl; Adele Berndt; Selcen Ozturkcan; Anna Zelenajova; Veronika Rozkopal – Studies in Higher Education, 2024
This study examined the communication styles of rectors and vice-rectors of German public universities during the COVID-19 pandemic to explore the influence of gender on leadership communication. We collected data from social media and university websites; and analysed the language used to identify transformational, transactional, and servant…
Descriptors: Gender Differences, COVID-19, Pandemics, Foreign Countries
Decock, Sofie; De Clerck, Bernard; Van Herck, Rebecca – Business and Professional Communication Quarterly, 2020
This article reports on the representation and operationalization of interpersonal attention in complaint management by comparing business textbooks, service recovery research, and situated practice. While textbooks commonly recommend the use of interpersonal strategies when writing complaint refusals, service recovery research points toward…
Descriptors: Communication Strategies, Interpersonal Communication, Computer Mediated Communication, Textbook Content
Werker, Claudia; Ooms, Ward – Studies in Higher Education, 2020
Prior analyses of face-to-face contacts in collaborations have focused on one substitute only. Instead, we analyse various potential substitutes for face-to-face contacts in collaborations. Based on 45 interviews with academics from five leading European universities of technology our findings show that face-to-face contacts are closely…
Descriptors: Interpersonal Communication, College Faculty, Teacher Collaboration, Teacher Attitudes
Kayser, Ina; Merz, Thomas – International Journal of Mobile and Blended Learning, 2020
Distance learners are often referred to as 'lone wolves' who, as a result of the geographical distance and other system-specific characteristics of distance learning programs, place little emphasis on communicating with the university and, in particular, their fellow students. This article, following a demonstration of the developments in the…
Descriptors: Distance Education, Educational Technology, Technology Uses in Education, Foreign Countries
Mußél, Fabian; Kondratjuk, Maria – International Dialogues on Education: Past and Present, 2020
This article presents two quantitative studies examining the influences of the Corona pandemic for home schooling in Germany. Subsequently, the first impulses for a more profound qualitative oriented educational research should be given. In this way, this article attempts to identify the possibilities and limits of qualitative educational…
Descriptors: Foreign Countries, COVID-19, Pandemics, School Closing
Brummernhenrich, Benjamin; Jucks, Regina – Communication Education, 2016
Instructional strategies such as prompts, requests for clarification, and explicit feedback counter social desires of autonomy and appreciation, i.e., they threaten the face of their receiver. We report an online experiment on how readers perceive instructional face threats and what they accept as appropriate. One hundred and twenty-three…
Descriptors: Online Courses, Teacher Student Relationship, Educational Technology, Nonverbal Communication
Alkan, Meral; Meinck, Sabine – Large-scale Assessments in Education, 2016
This study investigates the relationship between students' use of information and communication technology (ICT) for social communication and their computer and information literacy (CIL) scores. It also examines whether gender and socioeconomic background moderates this relationship. We utilized student data from IEA's International Computer and…
Descriptors: Information Technology, Information Literacy, Statistical Analysis, Gender Differences
Brummernhenrich, Benjamin; Jucks, Regina – Journal of Educational Psychology, 2013
Although tutoring is very effective, tutors often neglect certain strategies such as direct negative feedback. This might be because they want to avoid threatening their tutee's face. The concept of face derives from politeness theory and refers to the aspects of autonomy and social appreciation people claim for themselves and strive to negotiate…
Descriptors: Tutoring, Interpersonal Communication, Tutors, Feedback (Response)
von Neuforn, Daniela Stokar – Interactive Learning Environments, 2007
To support and continue the motivation of participants in virtual learning environments it is important to achieve a successful learning atmosphere. Therefore, it is necessary to reach the participants on a personal level and to perceive their personal needs and emotions when conversing with them. These factors of learning motivation depend on the…
Descriptors: Interpersonal Communication, Nonverbal Communication, Computer Mediated Communication, Learning Motivation
Spaniol, Marc; Klamma, Ralf; Springer, Luise; Jarke, Matthias – International Journal of Distance Education Technologies, 2006
This article presents the case study of a cooperative Web-learning environment--SOCRATES--to foster barrier-free learning on the Web. While the growth of the Internet was exponential in the last years, still many communities don't benefit from Web-learning technology due to improper tools and constricted communication processes. These problems…
Descriptors: Foreign Countries, Aphasia, Case Studies, Cooperative Learning
International Association for Development of the Information Society, 2012
The IADIS CELDA 2012 Conference intention was to address the main issues concerned with evolving learning processes and supporting pedagogies and applications in the digital age. There had been advances in both cognitive psychology and computing that have affected the educational arena. The convergence of these two disciplines is increasing at a…
Descriptors: Academic Achievement, Academic Persistence, Academic Support Services, Access to Computers