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Direct linkLiebermann, Susanne; Hoffmann, Stefan – International Journal of Training and Development, 2008
The management literature provides a variety of recommendations as to how workers' customer orientation might be improved, including through training. Crucial factors in the process of transferring the contents of service quality training programs to practice, however, have not yet been sufficiently analysed. This study proposes and tests a model…
Descriptors: Structural Equation Models, Research Methodology, Motivation, German
Radvany, John E. – VocEd, 1979
Discusses factors contributing to the declining U.S. productivity growth rate and compares U.S. production to Germany and Japan. Presents model programs that have recognized the need to develop in people the desire to work, study, improve, and become more productive citizens. (LRA)
Descriptors: Citizen Participation, Citizenship Responsibility, Cooperative Education, Efficiency
