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Direct linkVoss, Roediger – Quality Assurance in Education: An International Perspective, 2009
Purpose: This paper seeks to explore satisfactory and unsatisfactory classroom (student-lecturer) encounters in higher education from a student's perspective. Design/methodology/approach: The critical incident technique (CIT) is used to categorise positive and negative student-lecturer interactions, to reveal quality dimensions of the lecturer,…
Descriptors: Higher Education, Student Attitudes, Assertiveness, Teaching Skills
