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Direct linkLiebermann, Susanne; Hoffmann, Stefan – International Journal of Training and Development, 2008
The management literature provides a variety of recommendations as to how workers' customer orientation might be improved, including through training. Crucial factors in the process of transferring the contents of service quality training programs to practice, however, have not yet been sufficiently analysed. This study proposes and tests a model…
Descriptors: Structural Equation Models, Research Methodology, Motivation, German
Vocational Training, 1991
This issue of a biannual journal on vocational training focuses on national and European Community initiatives for the training of trainers. The 14 articles are as follows: "Training Personnel--The Mainstay of Success" (Helmut Brumhard); "Training of Trainers--An Essential Subject in the Social Dialogue" (Joao Proenca);…
Descriptors: Adult Education, Adult Educators, Continuing Education, Foreign Countries
Download full text2002
This document contains three papers on challenges facing human resource development today. "In Difficult Times: Influences of Attitudes and Expectations Towards Training and Redeployment Opportunities in a Hospital Retraction Programme" (Sandra Watson, Jeff Hyman) presents reasons behind the low uptake of training and redeployment…
Descriptors: Achievement Need, Blue Collar Occupations, Career Development, Developed Nations
Australian Vocational Education and Training Research Association, Alexandria. – 2001
This document contains 95 papers and summaries of 5 poster sessions from an Australian conference on putting vocational education and training (VET) research to work. The following are among the areas covered in the papers: factors affecting VET graduates' employability over time; technical and further education (TAFE) institutes as models of…
Descriptors: Action Research, Adoption (Ideas), Adult Education, Case Studies
