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Direct linkLiebermann, Susanne; Hoffmann, Stefan – International Journal of Training and Development, 2008
The management literature provides a variety of recommendations as to how workers' customer orientation might be improved, including through training. Crucial factors in the process of transferring the contents of service quality training programs to practice, however, have not yet been sufficiently analysed. This study proposes and tests a model…
Descriptors: Structural Equation Models, Research Methodology, Motivation, German
Bates, Reid; Kauffeld, Simone; Holton, Elwood F., III – Journal of European Industrial Training, 2007
Purpose: The purpose of this research is to examine the construct and predictive ability of a German version of the Learning Transfer Systems Inventory (GLTSI), an instrument designed to assess a constellation of 16 factors known to influence the transfer of training in work settings. Design/methodology/approach: The survey data for this study was…
Descriptors: Private Sector, Social Desirability, Construct Validity, Predictive Validity
Download full textAustralian Vocational Education and Training Research Association, Alexandria. – 2001
This document contains 95 papers and summaries of 5 poster sessions from an Australian conference on putting vocational education and training (VET) research to work. The following are among the areas covered in the papers: factors affecting VET graduates' employability over time; technical and further education (TAFE) institutes as models of…
Descriptors: Action Research, Adoption (Ideas), Adult Education, Case Studies
