Mathematics and statistics support (MSS) plays an important role at many universities. Typically, support has been provided in person, but during the COVID-19 pandemic, online provision was required. This paper reports on a scoping study comparing how support services changed during the pandemic at institutions in Germany and Great Britain & Ireland (GBI), exploring how well online MSS worked, and what can be learned for the future. As MSS in Germany differs in history and structure from that in GBI, we contrast results from the two locations. A total of 82 participants from 44 individual institutions answered an online questionnaire. Although at first, support was used less by students, engagement has begun to recover. The survey included questions addressing issues raised in previous studies, and answers showed notable differences between the two jurisdictions. In GBI, service providers felt that students with low confidence or time restrictions can benefit from online provision. In Germany, online spaces for student collaboration without tutoring was found helpful. Even though most respondents want a return to face-to-face, practitioners are aware of the benefits of online support, and it becomes apparent that certain services will still be offered online and could especially serve specific student groups.