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Direct linkMargaritis, Eleftherios; Katharaki, Maria; Katharakis, George – Evaluation and Program Planning, 2012
The study attempts to develop an outpatient service quality scale by investigating the key dimensions which assess parental satisfaction and provides a recommendation on an improved health service delivery system. The survey was conducted in an Ear-Nose-Throat outpatient clinic of a Greek public pediatric hospital. A total of 127 parents in…
Descriptors: Questionnaires, Test Construction, Expectation, Parents
