Many organizations use formal appraisals to measure employee performance. Augustana College's Office of Admissions introduced an appraisal process in 2006. Subsequently, staff expressed a number of concerns, ranging from confusion about the process to its link to compensation. Action research proved essential for understanding the problems; it…

David H. Kalsbeek currently is vice president for enrollment management at DePaul University in Chicago, Illinois. In that capacity, he leads the marketing and enrollment development strategies for the nation's largest and fastest-growing Catholic university, enrolling 23,000 students in eight colleges and six campuses throughout the greater…