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Direct linkBoyce, Crystal – College & Research Libraries, 2017
Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…
Descriptors: Congruence (Psychology), Information Services, Academic Libraries, Library Services
Download full textDejohn, William, Ed.; Lamont, Bridget L., Ed. – Illinois Libraries, 1975
"Illinois Libraries" for June, 1975, is devoted to interlibrary cooperation and the multitype library network as exemplified by the Illinois Library and Information Network (ILLINET). The history, geographical coverage, member and affiliate libraries, and the workings of the network at various levels are described. A second section…
Descriptors: College Libraries, Computers, Evaluation, Information Networks
