In order to find reliable methods of ascertaining quality in library service, three public libraries in the Chicago area were assessed using the Rutgers "Performance Measures for Public Libraries." The Rutgers study can reveal the needs and characteristics of library patrons, and may itself be instrumental in increasing patronage. It…

Describes a survey of Illinois school library collections in three areas of science. The survey goals were to quantify the need for increased funding; offer a collection assessment tool; determine whether schools had resources needed to support state science education goals. (five references.) (KRN)