Secret shopping is a form of unobtrusive evaluation that can be accomplished with minimal effort, but still produce rich results. With as few as 11 shoppers, the author was able to identify trends in user satisfaction with services provided across two entry-level desks at Illinois Wesleyan University's The Ames Library. The focus of this secret…

Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most…

This report is based on a series of presentations at the second CLIR Seminar on "Participatory Design of Academic Libraries," held at the University of Rochester's River Campus June 5-7, 2013. Participatory design is a relatively recent approach to understanding library user behavior. It is based on techniques used in anthropological and…

This article addresses concerns raised by members of the local Muslim community regarding copies of the Qur'an in the circulating collections at Milner Library, Illinois State University. The librarians conducted an analysis of the collection of holy books and investigated the rules and traditions of the Islamic faith that govern the care and…

Academic librarians are challenged with development and maintenance of collections of research materials in various formats. Although it is assumed that they are monitoring the needs of their constituencies as a part of the collection management decision-making process, the literature reflects only a few studies that focus on direct solicitation…

Brief summaries are provided of 17 library projects being conducted in Illinois during 1974. These deal with the following matters: 1) the development of the Illinois State Library; 2) library manpower training; 3) library research; 4) the Illinois State Library Materials Processing Center; 5) the professional development of library personnel; 6)…

A study of the effects on public library circulation of putting a group of selected adult titles in a prime physical location is reported. It is hypothesized that public library circulation of these titles will be significantly greater when they are collected and placed in a prime location than when they are scattered on the shelves of even an…

The main article in this issue is a report on "Salaries and Expenditures of Illinois Special Libraries, 1983," based on 366 usable responses to a mail questionnaire. Data on 14 variables (including 4 aspects of salaries) are cross-analyzed by 6 factors: geographical area, person to whom head librarian reports, sex of head librarian, size…

One of a series of annual studies undertaken by the Library Research Center for and on behalf of the Illinois State Library, this report provides a detailed, question-by-question examination of the 143 responses (84% of the 170 Illinois academic libraries polled) to the 1981/82 Higher Education General Information Survey/Library General…

A study to determine which reference works are most widely held, the age breakdown of reference holdings, and the relationship between size of school and size of reference holdings in a sample of schools with centralized media programs in Illinois. (Author/LS)

Describes a survey of Illinois school library collections in astronomy, space, and the solar system; general biology and ecology; and human anatomy, physiology, and hygiene. The survey produced statistics on funding needs; provided a collection assessment tool; and determined whether libraries had resources for supporting state goals for science…

In order to find reliable methods of ascertaining quality in library service, three public libraries in the Chicago area were assessed using the Rutgers "Performance Measures for Public Libraries." The Rutgers study can reveal the needs and characteristics of library patrons, and may itself be instrumental in increasing patronage. It…

Eighteen state-supported academic libraries, primarily in Illinois but also in other midwestern and western states, were contacted by letter (14) or by telephone (4) in order to obtain information on their circulation policies and procedures. Fifteen libraries responded by sending copies of their policies. Information was also collected by…

Describes results of a research project conducted in Illinois to obtain detailed information about preferences of public library customers and about how much value they place on various types of library services. Discusses rural perceptions of public library contributions, willingness to pay more for service, and implications for library…

In order to gather information detailing the extent and effectiveness of oral history projects in public libraries, questionnaires were sent to public libraries in 11 states that listed "oral history" among their resources in the American Library Directory, and to a small number of other libraries in these states with oral history…