Purpose: This paper aims to examine whether happiness at workplace (HAW) impacts organisational citizenship behaviour (OCB) and whether this impact can be further improved by promoting learning capabilities in organisations, thus investigating the mediating role of organisational learning capabilities (OLC). Design/methodology/approach: This study…

Purpose: This paper aims to further the understanding of the motivation to learn (ML) among an organisation's older cohort of employees. It is proposed that age diversity climate (ADC) will positively impact ML by improving employees' subjective age (SA) perception. Such a climate will indicate that the organisational climate is fair and inclusive…

Purpose: This paper aims to examine employees' online learning continuation intentions (OLCI), exploring factors such as performance expectancy (PE), effort expectancy (EE), social influence (SI), perceived benefits (PB) and management support (MS) influencing their commitment to online learning engagement. Design/methodology/approach: The Unified…

Purpose: The aim of this study is to enhance diversity, equity, and inclusiveness (DEI) culture by using individuals' learning engagement (ILE) as a catalyst with formal and informal learning engagement interventions for sustainable learning and performance. Design/methodology/approach: As part of a transdisciplinary study (DEI and learning), a…

Purpose: This study aims to understand the impact of professionalism (PR) of the workplace learning support team on learning outcomes. The context of this study is an e-procurement system implementation. Management provides initial formal training (TR) to potential users of the system and also arranges informal learning support by deploying the…

Purpose: The purpose of this paper is to guide decision-makers in the learning and development space with effective and efficient training transfer tools and techniques to facilitate workplace implementation of skills and knowledge disseminated during training interventions. Design/methodology/approach: Insights were drawn using a quantitative…

Purpose: Organisations invest heavily in training and development initiatives (Miller, 2012). However, a small percentage of what is learnt by the trainees from training gets transferred to the job (Mackay, 2007). The purpose of this study is to extend previous findings and examine various organisational factors, which have not been studied…

Purpose: This paper aims to focus on the communications skills training given to transnational call center workers in India whose jobs involve providing customer service to Western customers. Emotion work is a key component of customer service jobs, and this work is constructed as an important soft skill. Design/methodology/approach: Between 2002…