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Direct linkChahal, Hardeep; Devi, Pinkey – Quality Assurance in Education: An International Perspective, 2015
Purpose: This paper aims to explore consumer attitude towards service failure and recovery in the higher education in general and with respect to teaching, examination, library, computer lab, administration and infrastructure in particular. Design/Methodology/Approach: The data are collected from 120 students of three undergraduate colleges of…
Descriptors: Consumer Economics, Attitudes, Failure, Delivery Systems
Tripathi, Manorama; Jeevan, V. K. J. – Quality Assurance in Education: An International Perspective, 2009
Purpose: The paper aims to study how the present distance learning libraries can improve upon their existing services and introduce new ones to enhance quality of services to distance learners. Design/methodology/approach: The paper includes a review of literature on quality assurance in open and distance education in general and student support…
Descriptors: Open Universities, Distance Education, Quality Control, Libraries
