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Clark, Jeremy Michael; Quast, Louis N.; Jang, Soebin; Wohkittel, Joseph; Center, Bruce; Edwards, Katherine; Bovornusvakool, Witsinee – European Journal of Training and Development, 2016
Purpose: The purpose of this study is to explore patterns of importance ratings of managerial competencies in 22 countries in different regions around the globe, to guide specificity in assessing and developing managers in multiple geographies. Additionally, this study examined the utility of clustering countries based on shared culture, as…
Descriptors: Administrator Characteristics, Competence, Management Development, Administrator Evaluation
D'Cruz, Premilla; Noronha, Ernesto – Qualitative Report, 2012
Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' identity work in the context of workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective…
Descriptors: Bullying, Foreign Countries, Phenomenology, Work Environment
Noronha, Ernesto; D'Cruz, Premilla – Qualitative Report, 2007
Though outsourcing has created enormous employment potential in India's information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van…
Descriptors: Foreign Countries, Phenomenology, Information Technology, Interviews