ERIC Number: EJ1451068
Record Type: Journal
Publication Date: 2024
Pages: 20
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0884-1241
EISSN: EISSN-1540-7144
Available Date: N/A
Exploring International Students' Adoption of AI-Enabled Voice Assistants in Enrolment Decision Making: A Grounded Theory Approach
Journal of Marketing for Higher Education, v34 n2 p1178-1197 2024
The proliferation and increasing significance of AI-enabled voice assistants (AIVAs) for consumer purchase decisions imply the need for a better understanding of their acceptance in the higher education (HE) enrollment context. Using the Grounded Theory (GT) research method and a consumer value perspective, we examine the enrolment decision-making of international students in the presence of AIVAs to propose a conceptual model linking value to adoption. Findings highlight the influence of the key antecedents of hedonic and functional value in AIVA adoption. The findings also indicate that the student and the AIVA can co-create novel experiences during information search and evaluation of enrollment alternatives. Some participants proactively suggest a larger role for the AIVA to aid their enrollment decision-making. Points of attention for university marketing managers are suggested based on the proposed core concept and the resulting tentative hypotheses.
Descriptors: Foreign Students, Artificial Intelligence, Technology Uses in Education, College Enrollment, College Students, Decision Making, Information Seeking, Student Behavior, Student Experience, Foreign Countries, Natural Language Processing, Consumer Economics, Opportunities, Costs, Student Attitudes
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: India
Grant or Contract Numbers: N/A
Author Affiliations: N/A