There are many chasms in the library profession: among different libraries and between public services and technology staff, users and librarians, and research and practice. Susan Gibbons bridges all of them. As director of digital library initiatives at the University of Rochester River Campus Libraries, Gibbons was an early adopter of MIT's…

This description of the Vigo County Public Library's implementation of planning, programming, and budgeting focuses on its output measurement system, Complete Service Statistics. Measures of five service categories are developed--lending, facilities, information, production, and staff--to gather statistics for library management. (RAA)