Determinants of effective online tutoring program were modelled and elucidated in this report. It was aimed at clarifying influential factors, how and in what behaviors they were interrelated observed by Universitas Terbuka students. Exploratory-design was adopted; it was qualitatively ascertained first that conceptually five foremost factors…

Student satisfaction associated with persistence, academic performance, retention, and its relations to career advancement were examined. It was aimed at measuring service quality (Servqual) dimensions as a foundation of satisfaction and how, in what comportments, they were interrelated. The study was conducted under explanatory-design. Data was…