Purpose: This paper aims to develop and empirically test the performance-based higher education service quality model. Design/methodology/approach: The study develops 67-item instrument for measuring performance-based service quality with a particular focus on the higher education sector. Scale reliability is confirmed using the Cronbach's alpha.…

Purpose: The purpose of the paper is to ascertain students' perceptions on quality of services provided by private universities in Thailand and Japan and how these affected decisions selecting a university. A comparative study aims to focus on how cultural and economic factors affected their decisions. Design/methodology/approach: Research design…

In the past 150 years, educational systems have expanded and become integrally linked with economic, political, and social status in modern nation-states. As the stakes for education have risen, so has the call for more and improved use of scientific evidence as a basis for educational policymaking. Evidence from averaged scores on international…

Analysis of the typical training program provided to Japanese workers reveals a potential curriculum component that might be adopted by technology educators to teach quality control. The component focuses on the use of statistical techniques, participative problem solving, and creativity training. (CH)

The Japanese model of business management and Total Quality Management principles being applied to higher education as well as businesses are often ineffective because of the application of packaged ideas without consideration of the subtleties of individual organizations. The cowboy model of teamwork stresses the individual's role and better fits…