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Sultan, Parves; Wong, Ho – Quality Assurance in Education: An International Perspective, 2010
Purpose: This paper aims to develop and empirically test the performance-based higher education service quality model. Design/methodology/approach: The study develops 67-item instrument for measuring performance-based service quality with a particular focus on the higher education sector. Scale reliability is confirmed using the Cronbach's alpha.…
Descriptors: Foreign Countries, Higher Education, Quality Control, Program Effectiveness
Peer reviewed Peer reviewed
Sullivan, Denis F. – Technology Teacher, 1988
Analysis of the typical training program provided to Japanese workers reveals a potential curriculum component that might be adopted by technology educators to teach quality control. The component focuses on the use of statistical techniques, participative problem solving, and creativity training. (CH)
Descriptors: Comparative Analysis, Education Work Relationship, Foreign Countries, Industrial Arts
Rummler, Geary A. – Performance and Instruction, 1984
Observations on general Japanese culture, business culture, specific business missions and strategies, characteristics of individual workers, and business operations emphasize production processes and policies, organization structure, performance support systems, general management practices, and attention to quality. A table comparing the human…
Descriptors: Achievement, Business Administration, Cultural Traits, Foreign Countries
Beck, Mark W. – Business Officer, 1994
The Japanese model of business management and Total Quality Management principles being applied to higher education as well as businesses are often ineffective because of the application of packaged ideas without consideration of the subtleties of individual organizations. The cowboy model of teamwork stresses the individual's role and better fits…
Descriptors: Business Administration, College Administration, Comparative Analysis, Cultural Differences